The more I speak to others about the impact of happy employees, the more I am convinced this is a great undertaking that reaps great rewards. I was at a restaurant where the service was wonderful, the employees were engaged and continually making sure we were good. I asked our waitress why she was so happy and she replied that she really enjoyed where she worked. Then there are the places we’ve all been to where the service is not very good, where employees seem to ignore the customer. No need to go back and we all probably let others know about our experience at that establishment.
Employees that enjoy their job have a huge impact on the bottom line of a company…and so do employees that are not happy. There are many things an employer can do to increase the morale of employees. I heard about a CPA firm that did a survey to find out if their employees were happy with their health insurance benefits. Turns out, the biggest response was not about their benefits, it was asking to have lunch provided during tax season so they could make sure their work was done in a timely manner. A client that owns a machine shop knows it gets hot in the back of the building during the summer, so they provide a tub of ice cold drinks. Making your employees happy does not need to be an increase in salary or time off. Sometimes it is as simple as saying good morning.
Employees that enjoy their job have a huge impact on the bottom line of a company…and so do employees that are not happy.
Having a hiring procedure that clarifies the expectations of both you and the potential employee, including the physical requirements of the position and their compatibility with the rest of your team, goes a long way. Be sure the training your new hires receive is sufficient and check in with them often to see how they are adjusting.
Although we do our best to minimize employees’ injuries, sometimes these things happen. If you have an injured employee, make sure the care they are receiving is helping and frequently check on their progress. Let them know their well being matters. An injured employee that does not think they are getting adequate care is very likely to seek out the assistance of an attorney. Do your best to prevent this from happening.
Making your employees happy does not need to be an increase in salary or time off. Sometimes it is as simple as saying good morning.
In conclusion, I think an open line of communication and mutual respect has a huge impact on employee happiness. Happy employees will help increase your bottom line. The increase can come from a reduction in claims to an increase in customer satisfaction.
Please let us know if you have anything you would like to add. We are always looking for more ways to help our clients. I want all of my clients to have happy employees.